Most of what we do lives under NDA. Below are three engagements we're cleared to detail, and a ledger of the kind of work that fills the rest of the decade. We measure ourselves on outcomes — so that's what's on the record.
We inherited an 18-month Sales Cloud programme with three failed go-lives and a leadership team out of patience. The architecture was sound in places and fatally over-engineered in others.
We re-scoped to a defensible MVP, re-architected the integration layer, and shipped to production in a single quarter — then layered Agentforce on top for live opportunity coaching. Forecast variance fell by nearly half within two cycles.
A Series B startup needed to ship a Salesforce-native product but had no platform expertise in-house. We ran the full PDO engagement: package architecture, managed-package build, and the security review submission.
From a whiteboard to a live AppExchange listing in fourteen weeks, with a security review passed on first submission — the part most first-time ISVs underestimate by a quarter.
A regional payor's contact centre was running on a brittle legacy stack with handle times trending the wrong way. We re-platformed onto Service Cloud and rebuilt the agent console around the actual workflow.
Then we added LLM-backed case summarisation with HIPAA-aware grounding — no patient data leaving the boundary, full audit trail. Throughput per agent rose 30% without adding headcount.
Anonymised, but representative. This is the day-to-day of the practice — the engagements that don't make a case study but make the decade.
A few sentences on where you are is enough to start. We'll tell you what we'd do first.